Wednesday 24th July 2019
by John Casey

John Casey

When to bring in the Managed Services Provider (MSP)

A Managed Services Provider or MSP is most often an IT services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as needed. This can include end-user systems, disaster recovery, backup, managed security, virtualisation, email as well as the provision of an IT helpdesk. The infrastructure is managed on a proactive basis and typically under a subscription model.

There are a number of benefits to outsourcing your IT requirements including access to trained, experienced staff, just one vendor to manage, peace of mind as well as easy reporting and the ever important business continuity.

So when should you bring in the Managed Services Provider?

manage your IT

If you are a small or medium sized company: You may have few (or no) in-house IT people and as your IT requirements grow and become more critical to your business, it is a challenge and expensive to resource. A Managed Services Provider removes the need for you to employ a full IT team.

  • Changing regulations or compliance requirements such as GDPR. An MSP will be fully up to date on what needs to be done – and the experience you don’t have, as they’ve done it before.
  • You had a security breach such as WannaCry or ransomware and you need help recovering from it as you weren’t as prepared as you thought you were.
  • Your business is growing, entering new markets, acquiring or merging with other companies. A Managed Services Provider can help consolidate your infrastructure and ensure business continuity across all new divisions.
  • You may also wish to bring in the Managed Services Provider when your IT team has to manage a number of different hardware and software suppliers. This takes time. Employing a Managed Services Provider provides the IT team with just the one number to call. Your MSP takes care of the rest.
  • If your business is developing new lean or self-service business models, you may wish to consider a Managed Services Provider. This is a good time to evaluate all aspects of your IT infrastructure in order to implement time saving measures and efficiencies.
  • Is your company planning to upgrade your IT infrastructure? If so, then now is a good time to look at appointing a Managed Services Provider. An MSP will advise on the ideal infrastructure and manage the new platform, so that you don’t have to skill up.
  • Finally, a Managed Services Provider proactively manages your IT. Problems are resolved before you are even aware there are any. Full visibility to what’s happening in your IT infrastructure is available via a portal. In Trilogy, we have developed a portal edge/point. It helps us deliver and manage the capacity, security and availability of your IT infrastructure. It also provides real-time information about your IT assets, security, users, corporate compliance and service performance.

Have you other reasons as to why you might bring in the Managed Services Provider?

First published June 2017

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