Wednesday 9th November 2016

When does it make sense to get help?

Sunday Business Post Connection 6 November 16

On the face of it, the business proposition behind outsourced managed services is simple. Why waste time, resources and energy managing information technology if it’s not core to what you do?
After all, most companies don’t look after their own waste disposal, generate their own electricity or build their own delivery vehicles and all of those are necessary to do business. So why should IT be any different?

Isn’t it better to leave managing your IT and keeping it up to date and protected to people who are specialists? The answer depends on the type of business you’re in and your specific needs, but often it can be yes.


Edel Creely, group managing director of Trilogy Technologies, describes her company as ‘first and foremost a managed service provider’, placing her in a good position to comment on the state of the market at the moment.

“Managed services are our core business. For us, it’s all about protecting and securing everything inside the network in the business and nowadays that can mean private infrastructure but it’s also starting to include cloud. It’s about managing, monitoring and reporting.”

Trilogy uses an internal phrase to describe the ideal state of a client’s IT — going green.
“We talk about getting the client’s infrastructure to ‘go green’, so that every element of their IT infrastructure is in a more or less perfect state — fully patched, fully monitored, fit for purpose and with security wrapped around it, which is critical nowadays,” said Creely.

Trilogy offers managed services, as well as a full outsourced IT department service. According to Creely, its point of view is that infrastructure is becoming increasingly complex, and many companies want to off-load the entire problem to someone else.


“I know we might say cloud makes things easier but it doesn’t really. It creates a huge amount of complexity and for organisations themselves to try to keep on top of that, to resource the right people, stay on top of all the tools and technologies to manage and monitor their IT infrastructure, it doesn’t make sense anymore for them to be doing it internally,” she said.

“It makes sense for them to work with a specialist company like us for whom that’s our business.”
One of the prime motivations for companies looking to outsource aspects of their IT need is the difficulty in finding the right kind of staff to hire internally. For all but the largest companies, maintaining staff capable of carrying out all the roles required to successfully run an IT department is a big ask.

“Cost is always a factor but it’s not the primary factor nowadays in why organisations will do this — it’s really about access to expertise. It’s very difficult to resource an IT person for a small- or medium-sized business that’s going to understand absolutely every technology and have all the skills needed. You’re not going to find it all in one person, so that’s why it makes sense to work with an organisation like us that has the breadth of skills and experience,” said Creely.

“It’s also smart because we have the ability to use a lot of complex tools and technologies to do the management and monitoring as well as having the expert people behind the scenes and therefore there is a whole pool of resource that a business can access.”


Read the entire article in the Sunday Business Post magazine, pages 18, 20 22 and 24.