Trilogy Technologies won the 2015 Managed Services Company of the Year Award at this year’s Tech Excellence Awards. Trilogy was delighted to receive this award which recognises the company’s outstanding business performance throughout 2015 in terms of growth, profitability and market development. The awards are in their fourteenth year and recognise outstanding achievement in the ICT Industry.
Trilogy’s winning entry applied the Transformational LEAN project strategy with the aim of adding more value to its clients by eliminating Lean Wastes from its’ processes. As a provider of Managed IT as a Service, Trilogy’s application of Lean in the Service Desk process won the challenge of creating more value added activities for the client and remaining cost competitive. A major innovation in this project involved the development of a custom application which sits over Trilogy’s ConnectWise Service management system and manages the process for Single Piece Flow.
This award is testimony to the commitment of our team for the hard work and dedication which ensures that we deliver an extraordinary experience to our customer”, said Edel Creely, Group Managing Director, Trilogy Technologies. “We are honoured to be recognized for our experience, growth and innovation.”