Thursday 30th January 2014
by John Casey

John Casey

Technology, Transformation & Public Sectors

Reflecting the huge alterations in work practice and spending embodied in the Croke Park and Haddington Road Agreements, Public Sector ICT professionals have become attuned to the requirements to “do more with less”. Broad acceptance of new technology delivery platforms, including the recent Government Cloud Service Catalogue (GCSC) initiative, have provided new ways of operating for IT teams

They have enabled ICT staff to change their primary focus from IT Infrastructure management to user and customer application and data management. By passing the day to day operation of IT Infrastructure to service providers with experience in Public Sector IT in Ireland, Public Sector bodies have been able to lower costs and free up their internal ICT staff to work more closely with their front line and back office colleagues in delivering services to citizens. The key to successful IT Infrastructure delivery is the move from reactive “demand” service to pro-active “predictive” services.  Traditional “monitoring plus help-desk” models have not provided the financial and operational benefits required.  Public Sector IT departments are now demanding that external service providers not only provide exceptional operational management of IT Infrastructure but also deliver real value to through pro-active prevention of potential issues and predictive identification of risks and opportunities.

The State of E-government in Ireland
  • eGovernment 2012-2015 recognises that significant progress has already been achieved by Public Bodies delivering online information and services
  • Ireland continues to drive towards increasing use of on-line and mobile services as outlined in the e-government strategy document
  • The Irish Government continues to encourage Public Sector bodies to focus less on operational services and more on systems that result in significant cost savings to the exchequer and a better service to users
  • Public Sector IT staff are being asked to pass day to day operational tasks to external providers enabling them to concentrate on continuous improvements
  • ICT Procurement mandates the provision of monitoring and reporting tools that give a comprehensive overview of important IT systems and their status
Trilogy Technologies in the Public Sector

Trilogy Technologies has an enviable track record of delivering high value ICT services to public sector organisations coupled with a modern outlook and a shared vision for the public sector. Trilogy’s proven IT Service Management offerings, leveraging our world-class edge/point system can form a major component in enabling public sector bodies in Ireland to continue on the path of maintaining Ireland as a global leader in E-Government services. Trilogy’s edge/point IT Service Management platform is currently managing thousands of devices of all types, ranging from servers to printers and including mobile devices, laptops, tablets and desktop PCs.  Our edge/point service enables us to provide genuine pro-active management of an organisation’s complete IT life-cycle.  edge/point also delivers a rich management and reporting capability to allow customers to quickly and easily understand the critical aspects of their ICT infrastructure and where potential bottlenecks or risks are likely to occur. Ideally suited to Public Sector IT Infrastructure management, edge/point consists of full lifecycle IT Service Management elements including

  1. ITIL Based Manned ICT Help Desk
  2. Remote ICT Infrastructure Management and Operation
  3. Intelligent Pro-active Monitoring
  4. Fully Integrated Workflow, Automation and Portal

Trilogy’s IT asset management software, edge/point, has been developed as an integrated, user-oriented IT Service Management (ITSM) framework using industry leading best in class components. This approach has enabled our customers to have the benefits of well proven, established tools designed to provide specific IT Service Management functions.


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