Wednesday 15th November 2017
by Daragh Doohan
Questions to ask when looking for a Managed Services Provider
IT risks are increasing, compliance requirements growing, experienced people hard to find and IT complexity growing. Managing your IT infrastructure is not getting any easier. So how are companies dealing with this challenge?
One way is by outsourcing the function to a third party. To take advantage of this, a lot of companies are moving towards a managed services provider (MSP) model.
Contracting your IT to a third party Managed Services Provider (MSP) offers a number of significant advantages for your company. The main ones being:
- Increased security
- Reduced risk and improved compliance
- Easy access to latest technologies that benefit your business
- Improved efficiency and user experience
- On call trained, experienced and qualified staff
To help you know what you don’t know, here are the
Questions to ask when looking for a Managed Services Provider partner
- Will your MSP support your business strategy now and in the future?
- Does the company have the technical expertise as well as trained, experience staff to provide maintenance, deliver support services and carry out managed-services responsibilities?
- Will they become trusted advisors and act as an extension of your IT department?
- Do they fully understand your current requirements and provide a roadmap for future requirements?
- Does the Managed Services Provider have a portfolio that covers the entire IT infrastructure?
- Managed IT as a Service
- IT infrastructure and cloud
- Data security and managed security services
- Does your MSP have the staff and the experience to ensure a smooth deployment?
- Does your potential partner provide a single point of contact that has immediate access to experts to quickly resolve an issue?
- Does your proposed MSP offer you access to a portal where your team can see real-time information about your IT assets, security, users, corporate compliance and service performance?
- How does your potential MSP deliver services?
- Is your potential partner ISO 27001 compliant?
- Does the MSP comply with ITIL best practices?
- Can your potential partner provide references within your industry?
- What technology partners does the MSP use?
It is also important that your MSP uses the ITIL framework. ITIL is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business. It is used to demonstrate compliance and measure improvement. The components of a typical ITIL based MITaaS are:
- Incident management
- Problem management
- Event management
- Change management
- Configuration management
- Release management
- Service management
- Infrastructure healthcheck
- Vendor management
But above all, do you like the team? People buy from people after all. What your gut tells you and how you get on with the team both play a huge part in your decision making when looking for a Managed Services Provider.