What Makes It Right for Your Organisation
Complete, centralised control and support for every aspect of your physical and virtual infrastructure
To understand what constitutes ‘managed services’ in the realm of IT, can be complex for any organisation looking to make this strategic move.With companies of all shapes and sizes offering managed IT, it can be very difficult to differentiate those providers offering a comprehensive operating model from those providing a light-touch service. In this report we will examine what you should expect from managed IT, and from those organisations seeking to style themselves as a managed service provider (MSP). But let us begin by asking: what exactly is managed IT and how can it deliver significant business value?
“Two thirds of end-user IT decision makers use managed services to some extent”
The market is evidently huge, and growing exponentially, with more and more companies in the IT sector trying to get involved, styling themselves as a managed IT provider.A recent survey by industry publication CRN finds that three quarters of companies in the traditional IT reseller space claim they provide some form of managed service. Some 82.9 per cent of these claim that they offer services they have developed themselves. However, a total of 88 per cent of resellers that claim to provide managed services reveal they also work with at least one external partner to do so. Research from IT industry body channel CompTIA sheds light on what is stopping resellers and other more traditional players from branching deeper into managed services, with two in five claiming they are waiting to see the impact of cloud computing on the market. Some 31% wish to focus their energies on their core competencies, with one in four citing a lack of a compelling return-on-investment. The statistics clearly show that the numbers both offering and consuming managed services are increasing. Market-watcher Insight forecasts that global managed services revenue will stretch to $152bn this year, before growing at a compound annual growth rate of 11.6% to reach a worth of $230bn in four years’ time. With the growth in organisations offering managed it services, how do you know what makes a good managed IT provider?
“Managed services is the proactive management of an IT asset or object, by a third party typically known as an MSP, on behalf of a customer. The operative distinction that sets apart an MSP is the proactive delivery of its service, as compared to reactive IT services, which have been around for decades.”
“Managed IT should not just be an airy concept embraced by CIOs and CEOs in the name of appearing innovative. Managed IT as a service is nothing more than a buzzword if it does not deliver clear, demonstrable benefits to IT managers and the companies they serve.”