Your Help Desk or Service Desk Support is a key component of the management of your technology systems and processes. Sitting between users and your IT service management, it ensures that your service strategy is delivered and user needs are being met.
Our ITIL-aligned support solutions closely integrate with internal or third party help desks. As your service desk partner, we ensure that all users enjoy positive service experiences with our remote or onsite support teams.
Beyond the help desk, our account management team works with you, analysing data to identify new opportunities to improve performance, efficiencies and service delivery. It is this combination of short term and long term focus that makes Trilogy a leader in service desk provision.
edge/point, our web-based, infrastructure reporting and control portal, provides both you and us, real-time information on alerts, tickets and resolutions – providing valuable insight into how your systems are meeting user and customer needs.
Our flexible support contracts cover a range of service models including:
Our team of engineers: