Trilogy’s IT Infrastructure Management service offers greater flexibility, control and certainty across your physical, virtual and cloud environments. Working alongside your IT department, we tailor defined sets of support services to enable the business to deliver on its strategy – without exposing it to external risk.
With Trilogy as your IT managed services partner, you can be confident that your infrastructure – servers, databases, storage, network, applications, end-point devices – are being actively managed, monitored and supported.
We ensure that your infrastructure performs optimally and that any changes or issues are efficiently managed in a non-disruptive manner. By monitoring performance we resolve problems quickly and easily with minimum impact.
Trilogy uses the ITIL framework which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL is used to demonstrate compliance and to measure improvement. The components of the typical ITIL based MITaaS being offered by Trilogy are:
We conduct an infrastructure health check across all desktop and data centre hardware. This provides baseline performance information, identifies areas of over or under utilisation and can provide an immediate return for the business in terms of cost and risk management.
edge/point is Trilogy’s own web portal with an intuitive interface that offers an accurate, single view of your IT assets – providing real-time performance data for you to share business-wide.
We offer infrastructure and application wide monitoring 24/7/365, with intelligent alert routing, resolution and reporting.
We monitor and track recurrent problems, looking to identify better ways to manage your infrastructure. This enables us to detect and resolve potential problems and reduce management load.
Rapid diagnosis and fix of issues via automation and remote support is critical to efficient infrastructure management. Guided by our customer support process our help desk and on-site engineer teams deliver expert support under agreed response times.
With banking undergoing huge changes, remaining compliant with regulations, maintaining member focus and heightening security are important for us. Trilogy has delivered a robust and scalable infrastructure. Our system...
Phil Hegarty, Operations DirectorCONTINUE READING THIS CLIENT STORY