Managed IT as a Service

Proactive monitoring, accurate diagnostic and 24 x 7 IT support for every aspect of your physical, virtual and cloud infrastructure

Trilogy uses the ITIL framework and conforms to ISO 27001 standards. ITIL  is a set of detailed practices for IT service management that focuses on aligning IT services with business needs to demonstrate compliance and measure improvement.

ISO 27001 Information Security Management System certification assures our clients that we are managing the security of data entrusted to us.

Trilogy’s Managed IT as a Service (MITaaS):

  • Complements and supports your IT team
  • Creates a robust and future proofed IT strategy
  • Provides proactive management of your IT infrastructure


Traditional vs Managed IT Services

Edel Creely, Trilogy Technologies Group Managing Director, explains how businesses can benefit from managed IT services.

Why Managed IT as a Service?

Predictable and transparent costs

Our service agreements include a clear and transparent cost structure, so you know exactly how much the service will cost.

Full visibility

Our infrastructure reporting tool, edge/point, gives you and us full visibility of your entire IT infrastructure. We can instantly detect problems that impact your network's performance and continuously monitor the health and performance of your infrastructure so we eliminate downtime and risk.

Access to qualified IT professionals

As an accredited partner with world-leading technology providers we are able to provide you with the best of breed technology. Our team of experts ensure a swift and smooth transition that is driven by a defined IT road map ensuring we mitigate risks and achieve optimum performance.

Security and governance

Falling behind on regular backups, patches and updates can cause series security issues and put your business at risk. Our proactive maintenance schedules ensure your IT infrastructure is compliant and secure at all times.

Proactive partnership

Trilogy is an award winning IT provider that your business can rely on. We foster long term relationships with our clients which enables us to provide proactive, results driven managed IT services over a period of time.

Dedicated helpdesk

Our flexible contracts are designed to fit your IT support requirements to suit the critical time frames of your business. We provide a single point of contact to your end users who will provide responsive and technically adept help and resolve issues within the agreed response times.

Guaranteed service levels

We define a service level agreement that gives you the confidence we will resolve anything that might go wrong. Our guaranteed response times give you the highest standard of service, support, and optimum capacity at all times.

Scalability and flexibility

Our flexible service model gives you scope to scale your service. We review the current and future technology aspirations and develop an IT road map that delivers a future proofed solution.

What is Trilogy’s Managed IT as a Service?

Choose from a range of Managed IT services, each available as a stand-alone service or an integrated package.


Creating technology driven value throughout your entire infrastructure.


Backup as a Service protects organisations against user errors, hardware failure, security breach, cybercrime, ransomware and software errors. Backup is a vital element of GDPR compliance.


First class IT support for your IT team and end users that’s only a phone call away.


Unified security management solution that reduces threats and vulnerabilities.


More than half of disasters are attributable to IT hardware, software or networking failures. Disaster recovery is a vital element of GDPR compliance.


Powerful edge/point portal that gives you a live view of the health of your IT infrastructure.

boost your business case

Our interactive white paper provides you with all information and insights on a managed IT service to help you make the right startegic choice for your company.

view white paper

Download White Paper

Our white paper is written for CIOs and IT Managers to provide them with insightful and valuable information about best practice in Managed IT as a Service.

Please register here to download our white paper.






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We are always happy to discuss our managed IT services to help you make the right choice. Why not call us?

DUBLIN 01 476 8050

LONDON 020 7440 6500


Want more details on our managed services? Please email us and we’ll get right back to you.