Yamaha implements flexible Managed IT Services solution

Yamaha Motor, located in Surrey, England, employs 60 people and is responsible for the importation and co-ordination of all marketing, sales and service support activities for Yamaha motorised products.

Yamaha implements flexible Managed IT Services solution
The Challenge

Yamaha needed flexible managed IT services to enable them to concentrate on business competencies and streamline processes while reducing the overall cost of IT ownership.

The Solution

Trilogy undertook an audit of Yamaha’s core infrastructure and implemented a private cloud built around NetApp Storage, VMware vSphere and Veeam software. This enabled Yamaha to replace over 12 physical servers with a new infrastructure, a fully redundant platform to run its core administration and operational systems along with offering automatic failover, business continuity and disaster recovery.

Following successful implementation of phase I, a managed service solution was integrated. The contract provides 24×7 managed service for all Yamaha’s servers, PCs, laptops, networking, storage and security. The solution provides the company with experienced, qualified specialists to handle all IT hardware and software needs.

The Result

Yamaha now has complete visibility of the network through the Trilogy edge/point portal. They can link to the IT service desk and a dedicated team of Trilogy experts remotely monitors Yamaha’s infrastructure to ensure applications are running at optimum levels. The managed service also conducts routine automated tasks against every PC/laptop on a weekly basis. This comprises of weekly patch management, service packs, spyware scan and disk defrag to ensure all equipment is running optimally.

achievements

  • 24×7 managed service for all Yamaha’s physical and virtual servers, PCs, laptops, networking, storage and security.
  • Private cloud infrastructure built around energy efficient NetApp Storage, VMware vSphere and VEEAM Software.
  • Trilogy’s edge/point portal allows Yamaha staff to seamlessly link to Trilogy’s IT service desk ensuring that every issue is visible and supported.

client perspective

" We needed a flexible managed service, that would allow us to concentrate on our business and competencies while reducing our total cost of IT ownership. We have a very small IT department and we needed a partner available 24x7. "

Mark Knight, Head of IT