TSS implements IT Managed Services solution

Tom Stuart-Smith Ltd (TSS), established in 1998, is a landscape design practice with an international reputation. It shares a London office with two other landscape designers, Todd Longstaffe-Gowan, a gardener and historian and Jinny Blom, a garden designer.

TSS implements IT Managed Services solution
The Challenge

The combined companies recognised the need to upgrade their IT systems in order to improve performance and reliability along with enhancing the flow of information between TSS and its IT consultants.  The current lack of transparency made monitoring foreseeable problems difficult which ultimately resulted in unacceptable down time.

The Solution

Trilogy and TSS’ service provider implemented a virtualised infrastructure, providing a lower carbon footprint, greater manageability and flexible services deployment. This enables the three companies to run core administration and operational systems while offering business continuity and off-site disaster recovery. An IT Managed Services solution was then integrated providing infrastructure monitoring and support for all TSS’s servers, PCs, laptops, networking, storage and security. The Managed IT Service also provides TSS with experienced, qualified specialists to handle all IT hardware and software needs.

The Result

TSS now has transparency across the IT infrastructure with Trilogy’s edge/point portal.  They are connected to Trilogy’s IT service desk ensuring every issue is visible and supported. A dedicated Trilogy team remotely monitors TSS’ network, servers and PCs to ensure applications are running at optimum levels.  The IT Managed Services solution also conducts routine automated tasks including weekly patch management, service packs, spyware scan and disk defrag on every PC and laptop.

achievements

  • The new virtualised infrastructure delivers a lower carbon footprint, greater manageability and flexible deployment of services
  • IT Managed Services facilitate complete and immediate visibility of the IT systems, audit information, result monitoring, service tickets and reports
  • The fully redundant new environment allows our 3 companies to run core administration and operational systems while offering failover, business continuity and off-site disaster recovery

client perspective

" Trilogy’s solutions have given our 3 companies confidence in our IT. Trilogy’s edge/point portal presents me with total visibility of the state of the system, audit information, result monitoring, service tickets and reports. "

Kurosh David, Senior Technology Advisor