Central & Cecil Housing Trust benefits from outsourcing IT to Trilogy Technologies

Trilogy’s Managed IT as a Service (MITaaS) provides Central and Cecil Housing Trust with peace of mind knowing critical network issues will be resolved in less than 2 hours.

Central & Cecil Housing Trust benefits from outsourcing IT to Trilogy Technologies

The Challenge

Originally founded in 1927 to provide refuge to homeless young women, Central & Cecil Housing Trust has expanded to offer support to families and the elderly. The Trust manages 30 buildings across London, Middlesex, Surrey and Berkshire.

In 2016 C&C issued a tender for a new IT partner as the company had outgrown its current provider. The new partner needed to be able to support C&C’s growth and enable them to expand. C&C chose Trilogy because of its experience and its central London location – close to C&C buildings.

The Solution

Trilogy undertook security and network health checks of the IT environment. Firewalls were upgraded and the organisation migrated to Office 365. Wi-Fi was installed in all sites. Trilogy updated the disaster recovery site in Surrey and refreshed data centre storage. Trilogy now proactively manages and monitors C&C’s IT infrastructure across all sites and supports C&Cs backup and disaster recovery processes.

The Result

Trilogy provides dedicated IT help desk support and regularly assesses the ICT infrastructure using Health Checks. This ensures that C&C’s infrastructure is best secured from hackers, spam and viruses. C&C has great peace of mind knowing that their managed services partner is providing high level, proactive support and any critical network issues will be resolved in under 2 hours.

achievements

  • Complete visibility of the entire IT environment via Trilogy’s edge/point portal
  • Scheduled, regular infrastructure and security health checks
  • Dedicated support from 0800-1800 including bank holidays

client perspective

" Trilogy helped us ensure that there was a smooth transition and no interruption to service during changeover. One of the many advantages of working with Trilogy is that we now have a consolidated view of the IT infrastructure including status updates via Trilogy’s edge/point portal. "

Stuart James Harper, Head of IT