Partnering for Advantage Travel

The Advantage Travel Partnership is the UK’s largest independent travel agent group. The leisure and business travel agents who are part of the group are each independently owned, but as a collective produce over £3bn of travel sales each year, making the partnership experts in every aspect of the travel industry. These travel agent members are also shareholders in the business.
The travel agency partners all share a passion for travel and a desire to tailor their travel services to the individual needs of their customers.

Partnering for Advantage Travel

The Challenge

In recognising the regulatory burden which the changing environment puts on the travel agent, the Advantage Travel Partnership also offers Advantage Managed Services  to significantly reduce costs and remove the tiresome administration of running an agency business, enabling its partners to concentrate on building profitability through targeted sales and marketing activity.

The Solution

The organisation has invested heavily in the appropriate IT infrastructure to safeguard and protect all data and systems and enable their delivery of services to its members. The Advantage Travel Partnership chose Trilogy Technologies as its trusted IT Partner to help build its IT infrastructure and provide on-going managed services support to enhance the reliability and availability of its services to its partners.

The Result

Trilogy provides a fully outsourced helpdesk, on-going administration and management of the company’s infrastructure along with additional application and system monitoring.  The Trilogy Edge/Point portal provides comprehensive reporting on all of these activities.

achievements

  • Fully outsourced helpdesk
  • Comprehensive reporting on all activities
  • Offer completely reliable service to travel partners

client perspective

" We are confident that Trilogy Technologies' spread of technological expertise and track record in managed services and support is the right partnership for our business. Our rigorous assessment process revealed Trilogy to be very professionally run with clear technological expertise and they will prove invaluable in supporting and advising on our on-going IT needs as we grow. "

Paul Nunn, Head of Operations