Monday 25th June 2018

Systems Engineer Level 3

This is a 3rd level position providing in depth support on customer infrastructure as well as acting as team lead and an escalation point for 1st and 2nd level support.

Roles and responsibilities

  • Providing 3rd level support to a broad range of clients and a broad range of technologies
  • Accepting escalations from Level 2 engineers
  • Acting as a team lead to lower level engineers providing tuition and advice
  • Working with the team and management to develop processes and solutions
  • Responsible for ensuring that they comply with all ISMS policies and procedures within Trilogy and support the ISMS continuous improvement process. Level 3 & 4 Engineers should act as a role models within the organisation with regard to the ISMS system.

Essential skills

  • Ability to communicate well with all levels of staff at client sites
  • Quickly build rapport and gain client confidence
  • Work individually and as a team
  • Be able to follow company procedures and methods
  • Available to work out of hours/weekends if necessary
  • Be a logical thinker
  • Have a proven track record in trouble shooting and problem solving
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking
  • Ability to quickly learn new products

Education and experience

  • Microsoft Windows Server 2008/2012
  • VMWare ESXi, HyperV (Citrix Xen an advantage)
  • Exchange Server 2007/2010/2013
  • Terminal Services/SSL VPN
  • Active Directory
  • Office 365
  • Some SQL Server 2000/2005 experience helpful
  • Firewall/Routers. (Cisco/Sonicwall)
  • WAN configurations – Site to Site VPNs Routing/NAT configurations
  • Strong IP skills (Good understanding of TCP/IP and ISO model)
  • Good understanding of server and storage hardware (ie RAID sets on servers, SANS, tape drives)
    MCITP/VCP Preferable but not necessary
  • Citrix and virtualisation (VMWare or MS HyperV) would be an advantage.

The role is based in our Dublin office with possible site visits.


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