Thursday 5th July 2018

Systems Engineer Level 2

Purpose of the role

We require a keen, experienced systems engineer to provide support on customers’ ICT infrastructure. This role is part of our dedicated Service Desk and Support team. You will need to have a broad technical background with good communication skills, an eagerness to learn and previous experience in a similar role.

Role & Responsibilities

  • Providing 2nd level support to a broad range of clients and a broad range of technologies
  • Accepting escalations from Level 1 engineers
  • Acting as a team lead to lower level engineers providing tuition and advice
  • Working with the team and management to develop processes and solutions
  • Responsible for ensuring that they comply with all ISMS Policies and Procedures within Trilogy and support the ISMS continuous improvement process.

Essential Skills

  • Ability to communicate well with all levels of staff at client sites
  • Quickly build rapport and gain client confidence
  • Work individually and as a part of a team
  • Be able to follow company procedures and methods
  • Available to work out of hours/weekends if necessary
  • Logical thinker
  • Have a proven track record in trouble shooting and problem solving
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking
  • Ability to quickly learn new products

Education & Experience

  • Microsoft Windows Server 2003/2008/2012
  • Exchange Server 2003/2007/2010/2013
  • Terminal Services/SSL VPN
  • Active Directory
  • Office 365
  • SQL Server 2000/2005/2008/2012 /2014 experience helpful
  • Firewall/Routers. (Cisco/Sonicwall/Sophos UTM)
  • Switches: Cisco, HP, 3 Com
  • WAN configurations – Site to Site VPNs Routing/NAT configurations
  • Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
  • Good understanding of server and storage hardware (ie RAID sets on servers, SAN, tape drives)
  • MCSA/MCSE 2008/2012/VCP in VMware 5 or 6 essential
  • Citrix and Virtualisation (VMWare or MS HyperV) essential
  • SAN experience (preferably NetApp)
  • Wireshark
  • Hyper-V experience


The Systems Engineer, Level 2 role is based in our Dublin office.


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