Monday 4th June 2018

ICT Manager

The role of ICT Manager is located on site with one of Trilogy’s Dublin-based clients. The purpose of the role is to provide ICT infrastructure and applications management.

Roles and responsibilities

The responsibilities of the ICT Manager will include the following:

  • ICT Strategic Planning and Implementation for the client
  • Maintaining high ICT service levels of both ICT suppliers, services and systems to the
    Client ’s staff and business owners
  • Planning and integrating a wide variety of new systems development projects for the
    Client e.g. SharePoint, CRM and BI
  • Promoting ICT as an enabler of productivity and business process improvements
  • Advice and support to key stakeholders and business owners throughout the client’s
  • Management and development and testing of ICT security
  • ICT resource planning, cost management and budgeting
  • Disaster Recovery and Business Continuity planning and testing of ICT systems
  • Liaising with 3rd parties and developing system interfaces with public sector bodies
  • Actively identify and exploit shared service opportunities with public sector bodies
    and new initiatives in line with the OGCIO
  • ICT infrastructure planning, consolidation, rationalisation
  • Data centre and supplier consolidation
  • Contribute to co-ordinating the PMO (Project Management office) to help deliver internal
    and externally facing ICT centric projects
  • Project manage select projects as part of the PMO
  • Develop and promote robust project management and system development
  • methodologies for the client’s ICT projects
  • Maintain compliance of ICT systems for regulatory purposes, including data protection
  • Document and monitor adherence to ICT policies and procedures
  • Maintain the ICT risk and asset registers
  • Defining ICT policies and procedures
  • Software and OS licence management
  • Capacity and availability management
  • Contract and operations management of end to end ICT service providers including
    onsite staff for corporate wide internal ICT
  • Migration to cloud environments, and management of cloud environments

Essential skills

Desirable attributes include:

  • A record of achievement in their career to date, demonstrating management skills including the ability to provide leadership and direction in a complex ICT organisation
  • Ability to network with peers and vendors and develop relationships
  • Ability to lead teams, develop team skills, and influence organisational change
  • Customer service orientation in relation to Service Management eg ITIL
  • Excellent communications skills, proven record in successful proposals for business improvements and experience of resulting change management
  • Excellent knowledge of recent technology developments and roadmaps
  • Prince2 or other project management experience and accreditation

Education and experience

  • Experience of managing competing demands of stakeholders and customers
  • Experience and knowledge of key technologies in use in the Clients business including Amazon Web Services, Azure, Cloud Security, MS OS, MS Server, MS SQL, SharePoint, MS Dynamics iOS, Android, Citrix, Cisco, LAN/WAN management, SAN storage, VMWare management, virtualisation, cloud hosting and management, website development
  • Architecture experience – particularly in designing and developing applications in the cloud
  • Operational experience of managing applications in the cloud


The role is based in our client’s Dublin office.


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