We’ve talked about the benefits to the organisation when using an external managed services provider (MSP) in our post 10 reasons to outsource your IT as well as some business drivers as to why you might change how you manage your IT.
But what’s in it for you?
What are the benefits for IT Managers?
You are probably working in a medium or large organisation, in either the private or public sector. And if you are lucky enough to have an IT team, there aren’t enough of you to keep on top of everything. You resolve one problem only to have another pop up just as quickly. You probably also spend a significant part of your day managing vendors, pricing, support and IT contracts. Wouldn’t it be easier to just have one supplier to manage?
Outsourcing your IT requirements to a third party eases your burden and offers the following:
Trained, experienced, qualified and certified staff
Qualified doesn’t mean the same as experienced. Your IT partner is responsible for your IT team and ensures that staff is experienced as well as having the required training and certifications. If needed your MSP can also provide experienced and qualified in-house IT staff to help you on a long term or temporary basis.
Reduced risk and improved compliance
By outsourcing, you know you are minimising risks to the company in terms of governance and GDPR. And you don’t have the hassle of keeping on top of these ever-changing needs.
Security is critical in every organisation. From cybersecurity to ensure hackers don’t get access to your data, to managing policies and procedures when employees leave the company.
Single vendor management and increased service levels
Your MSP manages all the different supplier contracts, support and pricing structures so you don’t have to. Your managed service company offers 24x7x365 support so with service level agreements in place you can be sure of continuity of service and only one number to call.
Consolidated view of infrastructure
Some MSPs provide a portal that enables you to see the status of your IT infrastructure on one screen. And you can drill down further for updates and export data in order to create reports. See Trilogy’s related blog post on How to achieve IT infrastructure visibility and control.
Business intelligence and reporting
As all your IT systems are supplied by one provider with a consolidated view of systems via the portal, you have access to real-time data in order to track and measure performance. This helps you make more informed decisions and improve processes to improve the overall business performance.
In the event of a disaster, your IT partner will manage restoring your backups and implementing disaster recovery plans, ensuring that your data is safe and your critical services continue to be delivered.
All of these provide cost savings for your company – making you look good!
Working with a Managed Services Provider also enables you to quickly implement new technology. Overall, it offers you peace of mind – knowing that the team is keeping an eye on your IT systems, preventing problems and managing any issues as they arise and that you don’t have to.