Delivering reliable and uninterrupted IT services to your end users ultimately comes down to the status and performance of your IT environment.
With IT being a key driver of innovation, the demands on IT departments to drive the business forward is ever increasing. But measuring innovation isn’t an easy task. Using the right reporting tools and having the appropriate reporting procedures in place help IT departments drive value. There are a number of key reasons why IT reporting is important for your business.
1) Full visibility and control over your assets
Your IT Infrastructure is the central nervous system and is responsible for ensuring a seamless service to end users. Having complete visibility of all of your hardware and software assets means you can ensure you are monitoring the health of your network.
Having immediate access to your data means you can actively find out the health of your IT infrastructure. Reporting shouldn’t just take place at the end of a month or on request, you should conduct daily checks to see how your network is performing on a day to day basis. Live monitoring can help you identify usage trends, the availability of your servers, and so much more, to ensure you can prevent issues before they occur.
2) Increased performance
Staying ahead of the competition and ensuring you’re infrastructure is keeping up with the industry standards is paramount to your business’ success. Remaining static leaves you in a vulnerable position. Whilst it’s vital you monitor current performance, you need to look at where you want to be. This is achieved by benchmarking your current performance and setting goals and milestones that you need to achieve in order to increase performance.
Each system should be monitored and maintained throughout its lifecycle. Doing so reduces the likelihood of downtime and sub-optimal performance.
3) Informed decision making
Reporting allows you to communicate important information to internal stakeholders. Regular monitoring means you can quickly prove that the KPIs have been met and justify the correlation between an action and an outcome. For example, if you were able to identify a problem within the network and resolve it before it affected end users, this provides clear evidence that the monitoring is effective.
Reporting helps you to uncover how the IT department drives value and what can be improved to support the ongoing enhancements. Sharing insights provides stakeholders with the information needed to make strategic decisions.
This data can help to shape the organisation’s strategy and add value to the entire organisation as well as to the end users.
4) Ensuring service availability
Reporting ensures that you can manage the asset inventory and proactively schedule routine checks and updates to ensure you reduce the number of incidents and downtime occurrences. Having immediate access to this data means you can identify what areas are at risk instantaneously.
Actively tracking the status of your devices and software applications means you can understand what is being used at any given time and how your users are consuming their devices. For example, are particular departments or users consuming too many resources that are slowing down the network? Monitoring usage patterns helps you to identify if your network is handling the current workload or if there are any problematic hardware or software issues.
Viewing historical information enables you to collect vital data on your infrastructure and monitor trends. Having access to this data allows you to conduct trend analysis so help improve the knowledge of your IT estate.
Conducting trend analysis means you can identify areas within your IT infrastructure that are underperforming so you can make informed decisions on how and when you should make improvements.
Efficient IT performance doesn’t happen naturally, the right monitoring tools and procedures need to be used to ensure you are providing a reliable and responsive service to end users. Developing the right KPIs helps to guide continuous improvement.
6) Corporate compliance
Ensuring software compliance is a critical task for an IT department. The data you extract from your reporting tools helps you to evaluate your entire system to ensure you are delivering a secure and efficient service that meets all regulatory requirements and protection standards.