IT Infrastructure Services

Transform service delivery, decision-making and business performance with proactive infrastructure management services.

Greater flexibility, control & certainty

Trilogy’s IT Infrastructure Management service offers greater flexibility, control and certainty across your physical, virtual and cloud environments. Working alongside your IT function – we tailor defined sets of support services to meet your business and technology management needs.

We understand that now more than ever, your business looks to you as a CIO or IT manager to enable the business to deliver on its strategy – without exposing it to external risk. As your IT management partner, we can help you focus resource on creating technology driven value for your business. You can be confident that your end-to-end infrastructure – servers, databases, storage, network, applications and end-point devices are being actively managed and supported by a trusted partner.



Our aim is to ensure that your infrastructure performs optimally, that any changes or issues are efficiently managed in a non-disruptive manner and that by monitoring performance and trends we can help your infrastructure evolve its operational capability and ability to respond to future demands.

Trilogy infrastructure management places a tailored blend of technologies, tools and trusted advisers in your hands.

On boarding health check

As part of our onboard process, we conduct a root and branch infrastructure health check across all desktop and data centre hardware. This provides baseline performance information, identifies areas of over or under utilisation and can provide an immediate return for the business in terms of cost and risk management.

Smart monitoring

We offer infrastructure and application wide monitoring 24 / 7 / 365, with intelligent alert routing, resolution and reporting.

Performance portal

edge/point is a proprietary web portal with an intuitive interface that offers an accurate, single view of your IT assets – providing real-time performance data for you to share business wide.

Capability evolution

We monitor and track recurrent problems, looking to root cause analysis to identify better ways to manage your infrastructure. This enables us to detect and resolve potential problems and reduce management load.

Customer support process

Rapid diagnosis and fix of issues via automation and remote support is critical to efficient infrastructure management. Guided by our customer support process our help desk and on-site engineer teams deliver expert support under agreed response times.

What our clients say

Trilogy has taken a longer term view to improving our ICT environment. We now have a robust infrastructure that will allow increased efficiency, flexibility and responsiveness, and all of...

Francis Rodrigues, Head of IT

Infrastructure ManagementInfrastructure Management

Case Studies

Advantage Travel

We are confident that Trilogy Technologies' spread of technological expertise and track record in managed services and support is the right partnership for our business. Our rigorous assessment process revealed Trilogy to be very professionally run with clear technological expertise and they will prove invaluable in supporting and advising...

Croke Park

The virtualised cloud based solution that Trilogy has implemented gives Croke Park the stability and performance boost we need to meet our sustainability initiatives and reduce costs

boost your business case

Our interactive white paper provides you with all information and insights on a managed IT service to help you make the right startegic choice for your company.

view white paper


  • Complete and accurate visibility of your entire IT estate
  • Easy reporting and sharing of asset and performance information
  • Optimise storage management and efficiency
  • Manage IT policies across multiple endpoints in a single touch
  • Reduce downtime by proactively detecting and resolving potential issues
  • Eliminate service disruption by remotely resolving issues remotely resolved
  • Efficiently deploy common processes through script and automation


  • Tailored SLAs that reflect your needs
  • Transparent and predictable cost structure
  • 24/7 service desk
  • Remote and onsite IT Support
  • Experience of a wide range of businesses and industries
  • Support centres in London and Dublin


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Call us

We are always happy to discuss our cloud services to help you make the right choice. Why not call us at….

DUBLIN 01 476 8050

LONDON 020 7440 6500


Want more details on our infrastructure management services? Please email us and we’ll get right back to you.