Managed IT as a Service

Proactive monitoring, accurate diagnostic and 24×7 IT support for every aspect of your physical, virtual and cloud infrastructure.

Complementing and Supporting Your IT Team

Trilogy Technologies provide flexible managed IT services and support that caters for your current and future IT needs. We will work with your business to understand your current IT estate and get to know the aims and objectives of your business. Acting as an extension to your IT department, we will utilise our expertise to transform your IT estate and provide proactive 24×7 IT support to your end users.

Creating a Robust and Future Proofed IT Strategy

We will develop an IT road map that defines your IT strategy that takes into account your IT needs, current skill set and resources, enabling you to achieve your businesses goals. We work in close partnership with your IT department and will equip IT Managers with the insights to make well informed decisions about the IT strategy so they can make better long term investment decisions.

Proactive Management of Your IT Infrastructure

At Trilogy Technologies we believe that prevention is better than cure, we will resolve incumbent problems swiftly and accurately to ensure optimal uptime for your core services. Our full portal framework provides you with full visibility on your IT Infrastructure. Delivering real time information, trends and forecasts to ensure optimum performance giving the control back to your IT professionals.

Traditional vs Managed IT Services

Edel Creely, Trilogy Technologies Group Managing Director, explains how businesses can benefit from managed IT services.

Why Managed IT as a Service?

Predictable and transparent costs

No one likes surprises, which is why our service agreements include a clear and transparent cost structure, so you know exactly how much the service will cost.

Visibility

Our infrastructure reporting tool edge/point gives us full visibility of your entire IT infrastructure so we can instantly detect problems that are impacting on your networks performance. We will continuously monitor the health and performance of your infrastructure so we eliminate downtime and risk.

Access to Qualified IT Professionals

As an accredited partner with world-leading technology providers we are able to provide you with the best of breed technology. Our team of experts will ensure a swift and smooth transition that is driven by a defined IT road map ensuring we mitigate risks and achieve optimum performance.

Security and governance

Falling behind on regular backups, patches and updates can cause series security issues and put your business at risk. Our proactive maintenance schedules ensure your IT infrastructure is compliant and secure at all times.

Proactive Partnership

Trilogy are an award winning and dedicated IT provider that your business can rely on. We foster long term relationships with our clients which enables us to provide proactive, results driven managed IT services over a period of time.

Dedicated Help Desk

Our flexible contracts are designed to fit your IT support requirements to suit the critical time frames of your business. We provide a single point of contact to your end users who will provide responsive and technically adept help and resolve issues within the agreed response times.

Guaranteed Service Levels

We will define a service level agreement that gives you the confidence that if something goes wrong we will resolve it. Our guaranteed response times are designed to give you the highest standard of service, support, and optimum capacity at all times.

Scalability and Flexibility

Our flexible service model gives you scope to scale your service depending on your business requirements. We will review the current and future technology aspirations and develop an IT road map that delivers a future proofed solution.


What is Trilogy’s Managed IT as a Service?

Choose from a range of Managed IT services, each available as a stand-alone service or an integrated package.

INFRASTRUCTURE MANAGEMENT

Creating technology driven value throughout your entire infrastructure

INFRASTRUCTURE MONITORING

Intelligent alert routing that eliminates errors before they impact service

IT SERVICE DESK SUPPORT

First class IT support for your IT team and end users that’s only a phone call away

MANAGED SECURITY

Unified security management solution that reduces threats and vulnerabilities

CLOUD SERVICES

Private, secure and on demand cloud services that reduce unnecessary costs and improve performance

CUSTOMER PORTAL

Powerful edge/point portal that gives you a live view of the health of your IT infrastructure


What our clients say

Trilogy’s solutions have given our three companies confidence in our IT. Trilogy’s secure client portal edge/point presents me with complete and immediate visibility of the state of the system,...

Kurosh David, Senior Technology Advisor

CONTINUE READING THIS CLIENT STORY
Managed IT as a ServiceManaged IT as a Service

Case Studies

Height for Hire

This cutting edge technology allows us to function as one office. It allows us to open up new offices very quickly anywhere in the world. It also allows us to control bandwidth usage.

Yamaha

We needed a flexible managed service, tailored specifically to our needs that would allow us to concentrate on our business and competencies while reducing our total cost of IT ownership,” explains Mark Knight, Head of IT at Yamaha UK. “At Yamaha, we are committed to investing in the...

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We are always happy to discuss our managed IT Services & IT Support to help you make the right choice. Why not call us at….

DUBLIN 01 476 8050

LONDON 020 7440 6500

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