Yamaha needed flexible managed IT services, tailored specifically to the company’s needs which would allow them to concentrate on business competencies and streamline processes while reducing the overall cost of IT ownership.
Trilogy undertook an audit of Yamaha’s core infrastructure and proposed a centralised server and storage architecture to provide greater control and a more stable and energy efficient infrastructure. They implemented a private cloud built around energy efficient NetApp Storage, VMware vSphere and Veeam Software. This enabled Yamaha to replace over 12 physical servers with a new infrastructure, a readily available fully redundant platform to run its core administration and operational systems along with offering automatic failover, business continuity and disaster recovery.
Following successful implementation of Phase One, Yamaha made the decision to integrate a managed service solution to deliver complete ICT systems availability and support. The managed services contract provides 24×7 managed service for all Yamaha’s physical and virtual servers, PCs, laptops, networking, storage and security. The solution provides the company with experienced, qualified specialists to handle all IT hardware and software needs, from servers and networks to desktops and laptops
Yamaha now has complete visibility of the network through the Trilogy edge/point portal. They can link to the IT service desk and a dedicated team of Trilogy experts remotely monitor Yamaha’s network, servers and PCs to ensure applications are running at optimum levels. In addition to monitoring, the managed service conducts routine automated tasks against every PC/laptop on a weekly basis, comprising of weekly patch management, service packs, spyware scan and disk defrag to ensure all equipment is running optimally.
Mark Knight, Head of IT