The combined companies recognised the need to upgrade their IT systems in order to improve performance and reliability along with enhancing the flow of information between TSS and their IT consultants. The current lack of transparency made monitoring foreseeable problems difficult which ultimately resulted in unexpected and unacceptable down time.
Trilogy and TSS’ service provider implemented a virtualised infrastructure built around energy efficient HP storage, HP servers, VMware vSphere and Veeam software. This fully redundant new environment provides a lower carbon footprint, greater manageability and flexible deployment of services which in turn allows the three companies to run its core administration and operational systems while offering failover, business continuity and off site disaster recovery. Once the virtualised infrastructure was in place, Trilogy integrated an IT Managed Services solution which provides infrastructure monitoring and support for all TSS’s physical and virtual servers, PCs, laptops, networking, storage and security. The solution provides the company with experienced, qualified specialists to handle all IT hardware and software needs, from servers and networks to desktops and laptops.
TSS now has transparency across the IT infrastructure having implemented the Trilogy edge/point portal. They can link to Trilogy’s IT service desk ensuring every issue is visible and supported. A dedicated team of Trilogy experts remotely monitor TSS’ network, servers and PCs to ensure applications are running at optimum levels. The IT Managed Services solution also conducts routine automated tasks including weekly patch management, service packs, spyware scan and disk defrag on every PC and laptop.
Kurosh David, Senior Technology Advisor